In keeping with its tradition of industry 'firsts,' H One Ltd., a subsidiary of the Hirdaramani Group, recently entered into a Premier for Partner agreement with Microsoft. Through the agreement H One's customers can utilise escalation pathways to Microsoft's global support network for complex, business-critical problem resolution.
In addition to expert front-line support provided by the highly skilled H One engineers, customers also receive direct support from Microsoft's world class Premier Field Engineers (PFEs) and can purchase a bundled package of support offerings which include organisation-wide IT health checks, software updates and remediation services.
Samath Fernando, CEO of H One, stated that the company has placed their trust in and shown commitment to Microsoft. "We believe it is the right thing to do. We have invested in the right competencies and have gained expertise in the latest technology, which has helped us to strengthen our position in the market. Our customers have mature IT ecosystems and simply cannot afford an hour of downtime. The Premier support offering gives them an added layer of 'insurance,' towards the minimisation of down time and ensuring business continuity."
This coming together of global and local expertise via the Premier for Partner opportunity is testament to H One's commitment to the provision of quality technical support and the highest levels of customer satisfaction. H One's highly qualified engineers provide regular hands-on training and knowledge transfers to increase in-house IT expertise and improve alignment between business goals and IT investments.
"This is not the standard textbook curriculum. The organisational IT staff is provided with training in real-life scenarios on how to achieve higher productivity and better resource allocation, through advanced technical training."
The CEO also stated that H One has entered into a new era of customer servicing: "Earlier, there were two levels through which a customer was provided support, it could either be fixed by the internal IT staff and on failing to resolve the issue, [they] would call for support from H One engineers. With the Microsoft Premier agreement, we have added another level of support. Customers are now provided with the opportunity to obtain a certain number of hours through which they could call for the support of Microsoft Premier Engineers, the highest qualified Microsoft personnel, who would then provide continuous hands-on assistance and immediate escalation of urgent issues, ensuring the smooth running of systems and organisations."
Chandana Ranasinghe, Support Practice Manager at Microsoft Sri Lanka Ltd. stated that H One has been a valued and trusted Microsoft partner. "H One has shown a steady and strong commitment and has deployed solutions to many organisations with a reputation for being a reliable technology advisor. And now, entering into the Premier for Partners agreement with Microsoft, H One will be able to scale up the support it provides its customers."
Since its inception in 2008, H One has become a forerunner in providing customised IT solutions to leading enterprises in Sri Lanka. With a reputation for empowering clients with the most innovative technology solutions, H One recently earned the elite status of Microsoft Cloud Accelerate Partner with the experience of deploying over 9,000+ MS Office 365 seats.
It is also a Microsoft Tier One Partner and Large Account Reseller, serving the largest number of Enterprise Agreement customers in Sri Lanka including John Keells Holdings, Hayleys PLC, Brown & Company PLC, The Capital Maharaja Organisation, Aitken Spence PLC, Softlogic Holdings PLC, Hemas Holdings and ExpoLanka Holdings PLC.